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However, the player did not respond to our messages, resulting in the complaint being rejected. The player from India, who hadn’t used a bonus, experienced a sudden account closure by 1win Casino despite having a fully verified account. The casino claimed the account had been closed due to fraudulent activities as per their terms and conditions.

The player from Nigeria had his account blocked and his balance withheld after being accused of opening multiple accounts in the casino. The casino explained that the accounts had been linked due to the use of the same payment wallet for withdrawals. The player stated that the second account belonged to his brother and that he had used his brother’s wallet when he experienced issues withdrawing to his own. Unfortunately, using another person’s payment method had been strictly against the terms and conditions of the casino, so the complaint was initially rejected. The complaint was reopened at the player’s request, and new evidence was received from both sides.

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The player did not respond to the Complaints Team’s inquiries, which led to the rejection of the complaint. We know that things don’t always go according to plan, which is why we offer 24/7 customer support. Our team of experts is always available to help with any questions or concerns you may have, ensuring that you can focus on what matters most – winning big.

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The player tried repeatedly with multiple cards but had no success. After some time, the player managed to withdraw their winnings via an alternate payment method, and the issue was resolved. The player from Brazil has been accused of breaching the Terms and Conditions and fraudulent activities. The player from Nigeria had his account blocked without further explanation. The player used a payment method belonging to another person, so the account verification cannot be completed.

• Despite multiple contacts with support and the VIP manager, he did not receive assistance or access to his funds.
• The player from India had requested a withdrawal less than two weeks prior to submitting the complaint.
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Player struggles with delayed withdrawal.

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The player from Argentina had experienced restrictions to withdraw her winnings. Despite having provided the required documentation, the platform had blocked her account over an accusation of arbitration, which she denied. After a thorough review of the evidence provided, we found that the casino had had valid reasons to block the player’s account due to detected multiple accounts. The player from India had attempted to deposit money on the 1win app, but despite the money having been deducted, it had not been received in his account. He had confirmed this was his first deposit and had contacted his payment processor but had received no solution.

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• After that, funds returned to the player’s casino account and were successfully withdrawn.
• The player from Nigeria had his winnings withheld and account blocked due to unsuccessful KYC verification.

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• The player from Nigeria has requested a withdrawal prior to submitting this complaint.

The Complaints Team investigated the issue and discovered that the player had created multiple accounts on the casino’s website, which was against the casino’s terms and conditions. As a result, the player’s complaint was rejected due to this violation. The player reported that his account was on hold by the casino’s security team without any notification. After several communications, the casino confirmed that the account verification had been completed and the account was functioning normally. However, the player did not respond to follow-up inquiries from the Complaints Team, which led to the rejection of the complaint due to lack of information.

• The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint.
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• After successfully completing the verification process, the player’s withdrawal was still pending.

The player from India faced a 10-day delay in processing a withdrawal and had submitted the required documents along with a selfie for verification. After being told to expect a response within 14 days, he had yet to receive any updates. Despite waiting 30 days, he reported no progress and requested assistance from the Complaints Team. The issue remained unresolved as the player did not respond to follow-up inquiries, leading to the rejection of the complaint due to a lack of communication. The player from India had requested a withdrawal less than two weeks prior to submitting the complaint. The Complaints Team had acknowledged the delay and initially advised patience while awaiting the completion of the withdrawal process.

Consequently, the complaint was rejected due to lack of engagement. The player from Cyprus mistakenly selected a Tether BEB20 withdrawal instead of ERC20, causing the funds to be sent to an unsupported wallet. He sought assistance from the casino, but they did not understand his situation. The Complaints Team attempted to gather more information from him, but he did not respond to their inquiries.

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In a relatively short time, the player confirmed that he successfully received his disputed funds. The player from Argentina is experiencing difficulties withdrawing his funds. The player from Cyprus submitted a withdrawal request less than two weeks prior to contacting us. We rejected the complaint because the player stopped responding.

He also experienced a failed transaction of 30,000 INR that hasn’t been credited back. We contacted the casino and its representative informed us the player’s account was being verified therefore the withdrawal requests had been declined. Later, the player’s account was verified and the new withdrawal requests approved, however the player claimed to receive only the part of it. The player from India experienced a withdrawal pending issue for 10 days with the 1win app.

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Despite contacting customer service and providing her identity documents as requested, she has been waiting for results of the verification process for over 20 days. The player from Argentina has been waiting for a withdrawal for less than two weeks. The player from Quebec had experienced issues with account verification, despite having provided numerous relevant documents, including ID and driver’s license. The casino initially rejected her documents because they did not recognize them as government-issued IDs from Canada, which caused a delay in her withdrawal. However, after a series of exchanges, the casino had verified her account and processed her withdrawal. 1WIN casino had blocked the account of the player from Peru, preventing him from withdrawing his winnings of 690 USD, despite him having completed verification.

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